Saturday 7 November 2009

Shipping Changes

What a challenging month we have had with postal issues.

As you may know here in the UK we have had a number of postal strikes that have had some impact on our usual delivery service. We aim to ship all orders received within 48 hours however we are coming up to the busiest time of the year now and it is not always possible to meet this target with increased orders.

We have also had an increase in 'claims' where goods shipped outside of the UK have 'not need received' .We always obtain proof of shipping however in an attempt to keep customer shipping costs to a minimum, do not send overseas post via a 'signed for' method. If we did this in many cases the cost of shipping would be double the original customers order goods value!

In an attempt to reduce losses and thus help keep our prices down to you our valued customers we have had to implement immediate changes to our shipping policy.

We will be sending all UK orders via recorded delivery (requiring the item to be signed for on delivery) to help us reduce losses from orders 'not received'. This is also a requirement of PAYPAL if we need to put in a claim for missing items.

I have to say that all our shipped packages have our return address on them which means in theory they should be returned to us if undelivered. We operate on trust however we are in difficult times where we find in order to protect our interests we have to now get proof that items have been shipped AND delivered before we can claim for a missing package.

This new procedure will have an impact to our business running costs and therefore we have revised out shipping costs to allow for this.

Click here for our full Terms on shipping etc

We have also made the decision that for the time being we will no longer ship outside of the UK unless the customer is prepared to cover the additional costs of sending the goods via a recorded or signed for method. We would encourage overseas customers to email us prior to ordering to get a shipping quote.

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